William Hill took my £30 :(
-
After taking about 200 in total over cheltenham i had 30 left, stupid thing was only bad thing i did was let my mate bet on my computer over cheltenham as well and now both are accounts are closed. We did bet on different horses and split winnings. Please no trolling just any advice on how to deal with them and get my last bit of money back.
I would like to inform you that, following a thorough review of your account activity, a business decision has been taken to close your account permanently.
During this investigation we were able to determine that there were attempts to take advantage of numerous bonuses and / or there were several accounts opened using similar details.
This practise is not permitted at William Hill. I would like to draw your attention to our bonus terms and conditions:
“The Bonus will only be issued once per deposit, per person, family, household, address, e-mail address, any environment where computers are shared (schools, workplaces, public libraries, etc) and/or per account. William Hill reserves the right to review transaction records and logs from time to time, for any reason whatsoever. If, upon such a review, it appears that player is participating in strategies that William Hill in its sole discretion deems to be abusive, William Hill reserves the right to revoke the entitlement of such a player to the promotion.”
• If we deem a customer to have partaken in ‘Promotion Abuse’ the following actions can be taken, in accordance with our terms and conditions:
• All winnings on any account/s opened will be null and void and all cash-ins will be cancelled where play has been deemed abusive
• Abusing player accounts may be terminated immediately
Players found to be abusing promotions may be barred from receiving further promotional offers at the Casino
We also reserve the right to retain any balance accrued from such activity, including any deposits that have been made. As such all remaining funds in your account have been forfeited in accordance with our terms and conditions outlined below:
12.7 Where we close Your Account and terminate the Terms of Use pursuant to paragraph 11 (Collusion, Cheating, Fraud and Criminal Activity) or paragraph 20 (Breach of the Terms of Use), the balance of Your Account will be non-refundable and deemed to be forfeited by You to the extent of any claim that we may have against You as at the date of such closure (whether under Your Account, a Duplicate Account or otherwise).
I would like to reiterate that this decision was taken after a careful review of your account activities. You may check our full terms and conditions on the website for further information.
Kind Regards,
You must be logged in to reply to this topic.
