12Bet
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Dear Valued Player,
We are writing to you as one of our valued customers in light of some recent press reports following our recent Cheltenham Festival offers in order to clarify the situation.
As a brand we are always aiming to reward and incentivise genuine customers such as yourself, however in order to protect ourselves from abuse we have in place a comprehensive list of terms and conditions so we can prevent abuse from those that we believe are trying to take advantage solely from our promotions. During the festival period we received unprecedented traffic, the majority of which was from genuine customers such as yourself. However we also received a high volume of multiple accounts and bonus abuse, contrary to our terms and conditions. As a result we had to undergo a comprehensive review of all activity over the Cheltenham week, this involved suspending payments during the review, unfortunately this affected some genuine customers and for this we offer our sincere apologies and hope we can rely on your understanding if this did affect you.
The process we took resulted in accounts that were deemed in contradiction of our terms and conditions had their accounts suspended and subsequently closed and all their transactions reversed both for winners and losers.
Thank you for your continued support and understanding on the matter.
Yours Sincerely
Head of Operations
You lot mate me sick!!!! ?
