21bet platform and licensing change. Existing accounts inaccessible.

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Warren Marshall 0 April 26, 2019 at 12:01 am

Hi Andy thanks for the advice I tried to log into my old account not recognised so also sent an email which got bounced. I have now contacted FSB via the enquiry form. Let’s hope we get our full refunds otherwise think it a complaint to the Gambling Commission.

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AndyC 4 April 26, 2019 at 2:21 pm

Just had an email from FSB explaining the situation. Seems like 21bet have gone ahead and moved their platform without agreement / approval from FSB. They assure me the funds are safe and they are in the process of moving accounts to a new platform.

Let’s just say it seems like 21bet have been a bit naughty (to put it mildly) and dropped FSB in it! Interestingly FSB have apparently informed the Gambling Commission about what has happened.

Fingers crossed, should be back up and running ASAP on another site operated by FSB.

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Warren Marshall 0 April 26, 2019 at 7:30 pm

Hi Andy – thanks for the message I received an identical email so hopefully be up and running with my funds intact pretty soon Best Wishes Warren

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