Casino Bonus Withdrawal Problems
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Would be really grateful to anyone who can explain if I am at fault here, and am happy to take this as a learning experience if I messed up.
After completing a new account with Ladbrokes I received some free slot spins which lead to a few £ winnings. I decided to put this towards roulette for fun. After doing well I was offered a £50 bonus to use which I accepted (I understand now that this carried a wagering requirement). I withdrew some money but I am now not able to withdraw any more money EVEN up to the total balance I had before accepting the bonus.
My initial balance from sports betting was £15.71.
I played roulette until hitting £25.01.I then accepted the £50 bonus offer. After playing for a while I ended with £37.21. In the course of doing this the lowest point I reached was £16.51.
I withdrew £20 cash at this point and this has been processed. When I logged back in in the evening however I had only 1p available, and £17.20 in restricted funds (subject to wagering).
I can understand that I have to wager any funds made with bonus money – but why am I not allowed to withdraw any of the stake I had BEFORE accepting the bonus? I also don’t understand how I was able to withdraw the £20, and I am pretty sure that when I went to withdraw it, I was able to withdraw all £37.21.
At the time I was under the impression that once my stake fell BELOW the £25.01 I had before accepting the bonus offer, I was then playing with my own funds (I believe a pop-up told me “you are now playing with unrestricted funds”. And therefore any balance reached after that point would be mine to withdraw.
I tried to get an explanation from Ladbrokes live chat but they weren’t able to go into any more detail that saying it was a wagering restriction and after a while they disconnected on me. I also asked them why I was able to withdraw £20 and they didn’t answer.
I realise I could be getting this completely wrong – so just a clear explanation of all / any of this would be really appreciated. Hope you are all doing better than I am!
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