Getting restricted – some advice
If you take part in any promotion and find yourself being denied a free bet that you are entitled to, don’t shrug your shoulders and move on. Complain (politely) to customer services and mention IBAS.
I’ve been restricted without prior warning at Betfred and Boylesports and had free bets cancelled, but had these re-instated when challenged. All I did was remind them of their commitment to fairness, honesty and transparency (as the IBAS code of conduct expects) and that they have no right to take away a free bet that has been legitimately ‘earned’ without any foreknowledge of restriction.
Obviously this approach doesn’t get your account un-restricted! But in my case a simple email complaint to customer services has given me £70 worth of free bets that otherwise would have been taken away.