unibet be careful!! account frozen/suspended
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I have today attempted to login into my unibet account which I do not use very often to find that my account has been frozen and my funds frozen.
Basically they do not have to explain why and are keeping my £££’s
Just a heads up to everyone else. Keep your funds low. These people in the t and c’s can freeze your account at any time.+2May 3, 2016 at 8:11 pm
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As per the other thread….I highly doubt they can just keep funds without even giving you an explanation. Unibet is a legitimate bookie not like the small guys from the Cheltenham festival. I suspect, they have just locked your account for some reason and if you go on live chat they will sort it…they can’t just keep all your money for no reason. Who would ever bet if the bookies could just take your money without an explanation, they’d just go around closing a few accounts with no reason to boost profits…seeing as they don’t need to explain what they have done…
+1
Happened to me as well a month ago with £130 in.
Live chat useless, regulator didn’t want to know either which is typical.
Mainly used it for arbs and their bet-up service which was easy to win on as you just follow wh’s in-play odds.
+1
Yes they do this fairly often. They tried it with me. The way to get your cash back is to post negative reviews of them on every review site. They ignored all my emails and calls but within half an hour of me posting negative reviews they got in touch and I had my money back from them within 20 to 30 minutes.
+7
Fairly often? Why would anyone in their right mind bet with Unibet then? If they can just take your money with no legitimate reason or tell you…..seems very odd to me.
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very worrying facts
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Who in their right mind would bet with them? Well, you do…. oh.
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Yes, because I was unaware that they randomly close accounts and take money for no reason, hence I bet with them. I was referring to people who are aware that they did this why would they bet with them, pretty clear what I said….Oh. At it again I see, no surprise.
+0
When they did it to me I Googled them and got in touch with other people they’d done this to. They have a clause in their t & cs that allows them to just freeze your account and keep all your money, even your deposits. Obviously people aren’t aware of it until it happens to them.
+2
Same true of Stan James then, given they are the same company?
Freezing winnings from bets they deem to be dodgy is one thing… freezing deposits is altogether different.
If this is true then I will not be putting anymore money the way of any Unibet Group bookie in future, not that I spend much with them now anyway given the lack of offers
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Here was a list of their reasons.
Worrying thing is they can do this and do not need to give an explanation.
I am now don’t with the matched betting but just giving you guys a heads up.Dear Ian,
Thank you for contacting Unibet support regarding your account being closed.
Ian unfortunately Unibet has taken the decision to close your account permanently.
Although the list is long the companys’ reason for doing so are contained within them.
Best regards,
Steve
Unibet Customer Support
Unibet is one of the fastest growing online gaming operators in Europe with industry leading Sportsbook, Casino & Games, Poker and Bingo products via desktop, tablet and mobile. Our brand promise is built on the motto “By Players, For Players” putting customers at the centre of our business!
>> Original Message …
>> From:
>> To: info-uk@unibetsupport
>> Subject: Re: Account Blocked << Reference ID: 13448085 >>
>> Sent: 03/05/2016 17:49
>>
>>Hello
>>
I don’t not understand why the account has been frozen as there is a long list.
>>
I had close to £50 with yoursleves, if my account has been blocked will you be refunding my money?
>>
Regards
>>
>>
>>
>>
Sent from my Samsung Galaxy S5 – powered by Three
>>
>> ——– Original message ——–
>> From: info-uk@unibetsupport
>> Date: 03/05/2016 16:41 (GMT+00:00)
>> To:
>> Subject: Account Blocked << Reference ID: 13448085 >>
>>
>>Dear Ian,
Thank you for contacting Unibet support regarding your account and not being able to access it.
Ian regarding the recent communications about your account, we would like to advise you that our security team has suspended your account and any funds therein frozen. We would like to draw your attention to the following clause of our terms and conditions.
3.2 Management of the Unibet Account
3.2.1 Unibet reserves the right at its own discretion and at all times, to:
A. decline to open a Unibet Account and/or to close an existing Unibet Account without any explanation whatsoever;
B. decline to accept deposits without any explanation whatsoever;
C. request documents to verify: (i) the identity of the Account Holder, (ii) his/her authorisation to use a specific Card and/or (iii) other facts and information provided by the Account Holder. Such request may be made at any given moment and Unibet reserves the right to suspend an account pending investigation;
D. transfer and/or license, without prior notice, data regarding an Account Holder to any other legal entity, in any country, ultimately managed and controlled by Unibet Group Plc., subject to Unibet guaranteeing that the said data at all times is transferred and managed in accordance with applicable laws, data protection acts and/or similar;
E. transfer and/or license, without prior notice, the rights and liabilities regarding an Account Holder to any other legal entity, in any country, ultimately managed and controlled by Unibet Group Plc., subject to Unibet guaranteeing the liabilities being honoured;
F. hold and manage funds belonging to Account Holders in accordance with generally accepted guidelines for cash management regarding such funds; this may include a Financial Institution and/or a Payment Solution Provider being entrusted to hold funds in the name of and/or for the benefit of Account Holders;
G. forfeit and/or confiscate funds available on a Unibet Account and/or refuse to honour a claim, in the event that, directly or indirectly: (i) the Unibet Rules have been violated; and/or (ii) other unauthorised activities have occurred in connection with a betting event and/or the operation of a Unibet Account (such as, but not limited to, breach of the law or other regulations, breach of a third party’s rights, fraud, and cheating);
H. suspend and/or cancel the participation of an Account Holder in the games, promotional activities, competitions or other services, whenever Unibet is of the opinion that there are legitimate concerns that a Unibet Account is, has been, or may be used for illegal, fraudulent or dishonest practices;
I. suspend and/or cancel the participation of the Account Holder in the Services, and/or forfeit and/or confiscate funds available on their Unibet Account if the Account Holder is found cheating, or if it is determined by Unibet that the Account Holder has employed or made use of a system (including machines, robots, computers, software or any other automated system) designed to defeat or capable of defeating the Client Application and/or Software.
>>Best regards,
Steve
Unibet Customer Support
Unibet is one of the fastest growing online gaming operators in Europe with industry leading Sportsbook, Casino & Games, Poker and Bingo products via desktop, tablet and mobile. Our brand promise is built on the motto “By Players, For Players” putting customers at the centre of our business!
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Crooks.
+0Send them some shit in the post.
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What were u betting on and what kind of stakes were you throwing around?
+0Picnic
A few things re this disturbing article:
1) I would take them to the small claims court in the expectation they would find in your favour and
2) MATT I notice your site still carries advertising for Unibet, could you please get this removed given the issue as highlighted by Picnic
Finally I will now close my Unibet account since it’s clear they cannot be trusted
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I’m with tennispunter here, there’s nothing in those T+Cs saying they can just take your money. every point is about withholding funds IF they suspect wrongdoing so it is up to them to prove that you have broken the rules. go to IBAS etc or even citizens advice and last resort take them to court. I would also write to your MP about it, there is lots of legislation talk at the moment (admittedly about FBOTs but still)
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