Corals Bet 20/Get 20 offer – Gubbed last week and Free Bets cancelled

I just found out I got gubbed by Corals last week although they never sent me an email to advise me that I had been gubbed

I had done 3 of the “bet20/get20 for cheltenham” offers on the C4 saturday racing.

I went on live chat initially to query where my free bets were for the qualifying bets I had placed – I was told I was not getting any free bets as I had been restricted on 9 March

They told me I was no longer entitled to the 3 x £20 free bets as I had been restricted from all offers after 9 March. I argued that the qualifying bets had been placed before 9 March and that I was entitled to them. The adviser wouldn’t budge so I asked them to refer to a manager. The manager came back with the same response – no free bets.

I knew from previous experience that they cannot refuse to credit you for free bets which were earned before your gubbing date so I stuck to my guns, basically accused them of fraud, misrepresentation, contempt for their customers, pisspoor customer service etc,

After 30 minutes of arguing eventually I spoke to a guy who apologised for their error, saying the call helper and the manager were both incorrect and got my £60 free bet credited to my account.

The moral here is “stick to your guns” – don’t take no for an answer from these clowns.

We appear to know more about the rules of punting than most of the people working for the bookies.

Call handler said there was a mass gubbing by Corals last week – I suspect a lot of people probably didn’t get an email and will only find out tomorrow they were gubbed when their free bets don’t appear in their account

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Mozzer
1

March 14, 2016 at 12:49 pm

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Enermark 0 March 14, 2016 at 5:54 pm

Well yes, you wouldn’t make a loss but I mean risk in missing out on the opportunity to get an extra £16. I’m in a similar boat, work in an open plan office but probably won’t go down to well if majority of my time is spent on my personal laptop rather than work one.

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RyanB 13 March 14, 2016 at 5:59 pm

Well im no horse expert maybe Chris can shed the light but from my limited knowledge, I can’t imagine there would be many non runners in this short space of time? Cheltenham is worth that much money imagine putting a horse in at this stage for it not to run who knows! Anyway ill be taking the gamble as if I don’t put it on now I won’t really be able to put it on tomorrow anyway.

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MbPunter 18 March 14, 2016 at 6:43 pm

Yeah these horses have now been declared for the races. Will take an injury to make them a non runner. Fairly unlikely in my opinion. I’m free tomorrow but more than happy to reduce tomorrows workload by doing what i can tonight.

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Chris 19 March 14, 2016 at 6:51 pm

Hmm hard to tell, lots of horses were entered for two races and some still are so expect more tinkering with the field up until tomorrow morning. The going, which is affected by the weather can also have an effect but given these horses are the cream of the crop I doubt there will be any major withdrawals.

Not really an answer but I think you’re reasonably safe placing bets tonight, I’m trying to get as many as possible on too.

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MbPunter 18 March 14, 2016 at 6:53 pm

Got a goodwill too. Not sure why?!

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jamiea
Blocked
27 March 14, 2016 at 9:02 pm

Not got mine waiting in queue on online chat, anything I should say to ensure I get them havent been told I`m gubbed?

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jamiea
Blocked
27 March 14, 2016 at 9:30 pm

According to omotele on live chat there is a delay on some peoples if anyone is expecting theres, I`ve screen grabbed the chat if they arnt there tomorrow.

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STC 4 March 14, 2016 at 10:06 pm

Also a got the goodwill £20 tonight. A pleasant surprise all things considering. Obviously not the £80 I wanted and I do miss coral’s occasional offer but I wasnt expecting a penny.

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Mozzer 1 March 15, 2016 at 11:01 am

the promised 3 x £20 free bets hadn’t been credited so back on the phone to find out I won’t be getting them because you had to place a bet on all the 4 saturdays

If you missed a Saturday you get nothing

They promised to send me the t&cs ( but haven’t)

Wankers

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smothy17 0 March 15, 2016 at 11:00 pm

So reading the above comments, are we not expecting anymore £20 free bets over the next 3 days? That’s a bummer!

No free bet credited for tomorrow yet!

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Hawk21 0 March 16, 2016 at 6:54 am

Has anyone received their free bets for today yet?

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patrick
Blocked
9 March 16, 2016 at 7:38 am

Yes received mine from the Cheltenham Bank deal but not from the Mullins promotion as they are not due yet.

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Pickle 58 March 16, 2016 at 7:53 am

Was just gonna ask that very question Patrick as i cant remember when theyre due.

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smothy17 0 March 16, 2016 at 10:20 am

Went on chat and asked where my free bet was, and they credited £60 free bets for today in £10 free bets urgh! But at least I got my free bets haha

EDIT: they changed this as it was the wrong offer, gave me 2 £20 free bets for today and I asked about the other one, and they said “your account was made restricted to receive bonuses’

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FoG_BLoG 49 March 16, 2016 at 10:34 am

Well check your bets, because I didn’t qualify for the offer at all and got nothing.

My 4th bet was on Copper Kay @ 2.62, the minimum odds for the promo was 2/1 or 3.0.

In fairness though the terms and conditions had disappeared from the website long before the 4th week so I was just going by memory.

I got no goodwill, nothing. Just “theres nothing we can do about it” over and over.

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