Corals Bet 20/Get 20 offer – Gubbed last week and Free Bets cancelled

I just found out I got gubbed by Corals last week although they never sent me an email to advise me that I had been gubbed

I had done 3 of the “bet20/get20 for cheltenham” offers on the C4 saturday racing.

I went on live chat initially to query where my free bets were for the qualifying bets I had placed – I was told I was not getting any free bets as I had been restricted on 9 March

They told me I was no longer entitled to the 3 x £20 free bets as I had been restricted from all offers after 9 March. I argued that the qualifying bets had been placed before 9 March and that I was entitled to them. The adviser wouldn’t budge so I asked them to refer to a manager. The manager came back with the same response – no free bets.

I knew from previous experience that they cannot refuse to credit you for free bets which were earned before your gubbing date so I stuck to my guns, basically accused them of fraud, misrepresentation, contempt for their customers, pisspoor customer service etc,

After 30 minutes of arguing eventually I spoke to a guy who apologised for their error, saying the call helper and the manager were both incorrect and got my £60 free bet credited to my account.

The moral here is “stick to your guns” – don’t take no for an answer from these clowns.

We appear to know more about the rules of punting than most of the people working for the bookies.

Call handler said there was a mass gubbing by Corals last week – I suspect a lot of people probably didn’t get an email and will only find out tomorrow they were gubbed when their free bets don’t appear in their account

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Mozzer
1

March 14, 2016 at 12:49 pm

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Robbo 0 March 14, 2016 at 12:58 pm

I just posted exactly the same situation, and i mean exactly the same.

Just called Coral who told me I’ve qualified for ALL 4 x £20 free bets, but ill believe it when i see it.

First bet is there now though, so worth looking for those of you who qualified.

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Chappers1888 1 March 14, 2016 at 1:15 pm

Do you get the 4×20 bets in one go or 20 a day?

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smothy17 0 March 14, 2016 at 1:16 pm

I can’t remember the terms for this offer… Do the free bets get credited each day? Just looked on mine and no free bet yet, hoping it comes tomorrow, but might go on chat later to make sure I’ve not been gubbed!

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Chris 18 March 14, 2016 at 1:29 pm

Yeah same happened to me a few weeks ago, I posted a thread on it.

I also found Coral had installed a tracker via Flash on my Mac so thats how they got me.

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FoG_BLoG 47 March 14, 2016 at 1:30 pm

Omotele: Thank you for your patience. The free bets for the Cheltenham bonus builder will be allocated on the following days:
Omotele:
-The Day 1 Tuesday free bet token will be credited to qualifying customers by 6pm GMT Monday 14th March.
-The Day 2 Wednesday free bet token will be credited to qualifying customers by 6pm GMT Tuesday 15th March.
-The Day 3 Thursday free bet token will be credited to qualifying customers by 6pm GMT Wednesday 16th March.
-The Day 4 Friday free bet token will be credited to qualifying customers by 6pm GMT Thursday 17th March.

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Robbo 0 March 14, 2016 at 1:38 pm

How can i detect if trackers have been installed on my mac?

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Mozzer 1 March 14, 2016 at 2:29 pm

install privacy badger and look for IEsnare

if it is there, block it

there is another thread on this subject – please refer to it so we can keep this thread for coral feckups

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Smarty72 0 March 14, 2016 at 4:48 pm

No free bet for coral yet, will give it another couple of hours and check again.

Had 5 qualifying bets on the last 4 Saturday’s with 2 winners and 3 fallers so not that confident.

Fingers crossed as want to take advantage of the Mullins offer.

Anyone know how to check account status with reference to it been a priority account?

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RyanB 11 March 14, 2016 at 5:25 pm

For those who have got their £20 free bet… Supasundae 15/15.5 1:30 race.

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RyanB 11 March 14, 2016 at 5:27 pm

Silver Concorde 17/17 even better.

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LJH 1 March 14, 2016 at 5:40 pm

I got a £20 free bet with the description ‘Good Will £20 FB – Cheltenham’.
Strange as I missed the last two weeks of the whole four week qualifying period.

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RyanB 11 March 14, 2016 at 5:42 pm

I had that as well as the other £20 so can’t complain!

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FoG_BLoG 47 March 14, 2016 at 5:43 pm

Strange also LJH because I didn’t miss a single week and got nothing!

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Enermark 0 March 14, 2016 at 5:47 pm

Also received the £20 good will.

Isn’t it risky to be placing bets now in terms of free bets not being returned if you stake it on a horse that gets pulled from the race?

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RyanB 11 March 14, 2016 at 5:49 pm

if your horse got pulled from the race, your lay would be void? you wouldn’t lose a penny…and I have no time tomorrow to be placing bets so doing them all tonight.

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