I opened up a BoyleSport account for the offer Matt advertised the other day. Done the welcome offer, lost the tenner so I got a free £5 bet, used that and unfortunately it won pocketing me £25. I then done the £40 in play bet and lost to the exchange and also lost the free in play bet to the exchange as well, happy days I thought! So only four bets with them and now I get an email to say my account is restricted. I haven’t got any other accounts for bookies they are linked with such as seaniemac etc. And I haven’t had any change to mug bet with them as only had the account a few days. Any idea where I went wrong here to draw attention to myself?+015December 23, 2015 at 10:38 am
Chris 18 December 23, 2015 at 10:44 am
Yep, just had the same email having only done this weekends in-play offer and one of the horse racing free bets.
Just been on live chat, the girl wasnt particularly helpful, she said she has escalated it to the trading department and that its possibly a technical issue. Highly unlikely.
Anyway, not too bothered about Boylesports if I’m honest+0Mark 1 December 23, 2015 at 10:53 am
They are a joke, all of their outfits, had my account restricted too after placing 1 accumulator. Admittedly it was a 15 team acca to take advantage of their boost bonus but why have the offers if you won’t ley people use them.
Live chat kept saying it was out of their hands.
Opened an apollo account and was restricted after my first bet. Now have a £45 free bet in there I can’t use.
Live chat said “you can still use our casino and bingo”. No thank you!+0roro1990 0 December 23, 2015 at 10:54 am
The exact same thing just happened to me and to be honest I am extremely pissed off with them. not because they are a particularly amazing bookie for odds, but just because of how ridiculous their restriction policy is – I have placed a total of 7 bets with them since I joined and my account is in -37 quid overall deficit. Here is the pissed off e-mail I sent them this morning…
My username is ******. I received an e-mail today saying that my account has been restricted, and quite frankly I am utterly disgusted. I have been a member of Boylesports for about one month and I have placed a total of 7 bets, winning only once. My net loss is minus 37 quid. That means I have parted with my hard-earned money over Christmas, only to be restricted for literally no reason at all. What sort of customer service policy is this? You are lucky that I am not going to take further action here. I have never had this happen to me from any bookmaker, and quite frankly I expected better from a company from my country (I’m Irish). If I went into a supermarket and spent money, while availing of some of their special offers, do you think they would restrict me? I don’t!
To be honest, I can’t quite fathom why the hell your company sent me any e-mails about promotions if you were going to restrict me for using said promotions. Seems like a disgusting cheap and underhand tactic to get rid of customers. If you continue to treat customers like shit you can rest assured you will be bankrupt within months. I even went to the effort of verifying my account yesterday which took some of my hard-earned time at this busy festive season to upload documents, and this is how I get treated? Shame on your entire company – I will never be betting with Boylesports again and you can be sure anyone I know won’t be either after this. I’m almost tempted to share the e-mail I received on social media – a restricted account after 7 bets and my account in deficit, what the hell are your company playing at seriously?
An extremely disgruntled and unhappy customer.”+0Deej 15 December 23, 2015 at 10:59 am
I guess it’s as they are smaller bookies. But they made £25 out of me using them promotions. I phone helpdesk, they just said it was a traders decision and they can’t find out the reason why. I totally understand if we were just using offers continually and won a lot of the time, withdrawing constantly etc or betting odd amounts. But they’ve made money out of me, I have only used the welcome offer and one promotion and all of a sudden they don’t want to know. It seems like these trading decisions are completely random! Just wondered how people like Matt seem to be able to keep all accounts running with no issues whatsoever!+1jamieaBlocked25 December 23, 2015 at 11:00 am
Same here had mine restricted after losing more than I won this weekend oh well.+0Deej 15 December 23, 2015 at 11:02 am
Love it RoRo! Let me know the response. I totally understand reasons for restricting people but in your case, mine and a lot others it seems are profitable accounts to them! I love the comparison to the supermarket, so true ha.+0Chris 18 December 23, 2015 at 11:04 am
I’m wondering if this blog/forum has somehow been infilitrated and they are able to figure out who is using it for matched betting. Think I’m going dark for a while.+0roro1990 0 December 23, 2015 at 11:20 am
Here is their response to my earlier e-mail:
“Thank you for contacting Customer Support.
We are sorry to hear of your frustrations.
Please note that the Trading Department has restricted your account and this decision is unlikely to be overturned. Our Trading Department assesses each account in great detail and where they deem appropriate will restrict your account. This is an account setting determined by our Trading function and it is used in setting transactional parameters. This means you can no longer avail of our Horse Racing, Sports or Loyalty promotions.
They do not provide us with the exact details on the parameters they use to carry out these checks, so we cannot offer you any further explanation. However, as per the terms and conditions, we reserve the right, at our discretion, to prevent you from receiving future offers/services or services, or to place any restrictions on your account.
We are sorry; however, on review of your details, it would appear very unlikely that any restrictions will be lifted.”
I sent back one more reply :
“That’s fine, if your company wants to treat customers like crap, go ahead. But as any successful business will ever tell you, you will never succeed for long if you start to neglect your customers. Your traders must be a bunch of mindless idiots – an account in a negative deficit with only 7 bets placed on it results in an unchangeable restriction? What sort of trading logic is that?
And I know it wasn’t your traders who sent me the e-mail promotion (which I assume I have been banned for using) in the first place so there is clearly a fundamental lack of communication between the marketing and trading departments. Unfortunately for your company, I am quite an active forum poster on the net and I have no problem warning a lot of other people to stay away from Boylesports.
I have withdrawn my winnings from my only bet, but that is not much consolation for losing 37 quid and getting my account restricted. What a waste of time, money and effort.
Pretty pissed off to be honest and I hope this is not the beginning of a lot of lost accounts. If I lose bet365, paddypower, skybet and ladbrokes my matched betting “career” is basically over. I hope the traders at the other companies are not as strict.+0Pavlon 3 December 23, 2015 at 11:29 am
Roro – thanks for posting these. I haven’t had mine restricted yet, but I have to say I’m not keen on using them any more for the risk of having any free bet winnings withheld.
I assume that ‘Matt'(chedbettingblog) hasn’t been restricted because he doesn’t actually make the bets.+0shaneMBBlocked0 December 23, 2015 at 11:42 am
If any of your have used the links on this site to click through o the bookies, that will highlight your accounts straight away.
Plus if you suddenly get dozens/hundreds of people all jumping on the same offers, its easy enough to find them.
My tips to keep your accounts safe:
Do not click through to bookies from any other website other than a search engine. They can track the referring website.
Login to the website as often as possible. If you don’t login for a month, then all of a sudden there is a special offer and you haven’t been emailed about it but you suddenly log in, its obvious that you have been told about it – probably from a forum etc and are only there for the bonus.
Avoid random markets. I don’t bet on anything outside of the main European leagues for football and only bet on match results, scores or over/under 2.5.
Use a variety of devices – I do the majority from my laptop, but I also check bookies and do the odd bet from my mobile.
Don’t place your bets too far in advance.
Try to avoid betting on the same outcomes that Matt has listed.+0Pavlon 3 December 23, 2015 at 11:45 am
(realise my above comment is cynical, and likely incorrect)+0Chris 18 December 23, 2015 at 11:46 am
Perhaps thats it Shane.
Bookie affiliates usually get commission (30% at Bet365 for example) on all losing bets for users that signed up through their links so perhaps its the fact we are losing so often is the issue as they are having to pay so much commission.
I’m not saying Matt is an affiliate for all of these bookies and we can hardly blame him if he is, but its one theory as to why we are being restricted for no appparent reason.+0Chris 18 December 23, 2015 at 11:47 am
Should just add that I never sign up via affiliate links, especially with so called tipsters on social media who deliberately churn out losing bets to gain commission.+0roro1990 0 December 23, 2015 at 11:50 am
I signed up by typing Boylesports into google and my account is in a net loss. I just hope Boylesports are a “special” case of extremely strict traders.+0MarkCorrigan 4 December 23, 2015 at 11:56 am
There’s so many reasons that they might’ve chosen to restrict your account. As has been mentioned, they will obviously restrict you if you signed up using a link on this website, or if your username is similar to your username on here.
Even small things like flicking back and forward between browser tabs is a dead give away that you are matched betting… try to use two devices where possible.+0
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