Free Bet Restricted? This is how to fight back!!

All Credit to Guppyboy see forum post entitled “Getting Restricted some advice” I have reposted it here with a more appropriate title as this is what you should do if you don’t get your legitimate free bet credited.

Internal message sent to Boylesports today

“Yesterday I had a free bet restricted of £20 I would like to remind you of your commitment to fairness, honesty and transparency (as the IBAS code of conduct expects) and that you have no right to take away a free bet that has been legitimately ‘earned’ without any foreknowledge of restriction. Hopefully we can resolve this issue between ourselves but if needs be you can explain to IBAS why you have not credited my legitimately earned free bet, without notifying me prior to the restriction of the issue.”

I’ll let you all know how I have got off.

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Shaun46
1

January 3, 2016 at 7:11 pm

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RyanB 11 January 3, 2016 at 7:16 pm

This sounds interesting, be good to see if they budge!

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Pavlon 3 January 3, 2016 at 9:07 pm

Good luck with this. The use of the term ‘free’ is entirely misleading anyway, as you had to stake/risk money in order to get it. That’s not free. Same with any supermarket offer of 50% extra free, or buy one get one free. Nothing there is free, because you have to spend money to get it. That’s the precise opposite of free. But imagine paying at the counter, and then the cashier unbagging your ‘free’ pack of digestives and saying ‘nah mate, you’re restricted – you can have the ones you paid for, but not the free ones.’

Gaarrd!! What a BITCH!!!

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Shaun46 1 January 3, 2016 at 10:40 pm

Reply from Boylesports

Many thanks for contacting Customer Support.

We sincerely apologize for this inconvenience. The Trading Department has restricted your stakes and this decision is unlikely to be overturned. This is done in line with our terms and conditions and is practiced as a common risk management strategy within our industry and forms an important part of our business. As per the T’s& C’s of our website:

-We reserve the right to refuse or limit any Bet(s) at our sole discretion for any reason whatsoever. We reserve the right at our discretion to decline an offer by you to place a bet
-We reserve the right to monitor, restrict and/or alter the administration of special offers and trading concessions on a per client basis at Our own discretion without prior notice.

With that being said, you can still play/access our other platforms such as Boylecasino, Boylegames, & Boylebingo with no other issues.

Further to your query, our Trading facility does not provide us with the exact details on the parameters they use to carry out these checks, so we cannot offer you any further explanation.

Should you wish to get further advice on this matter, you are free to contact the Independent Betting Adjudication Service (IBAS). They are a third party adjudication service for the betting industry. Their contact details are as follows:

Telephone – +44 (0)207 347 5883
Email – adjudication@ibas-uk.co.uk
Address – Independent Betting Adjudication Service Ltd
PO Box 62639
London
EC3P 3AS

Kind regards,

Jack
Customer Support Team

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Guppyboy 0 January 4, 2016 at 12:16 pm

This is a bog-standard response. Whoever sent this out hasn’t actually understood what you are complaining about.

Boylesports are running what appears to be a scam. They get loads of punters to put money on their crap in-play odds, then deny them the ‘free’ bet by telling them they are restricted!

Which other industry could get away with making offers then removing them AFTER the goods had been paid for? I’m not a lawyer, but I’m pretty sure they can’t get away with this regardless of how they might want to interpret their terms and conditions.

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kjillman 1 January 4, 2016 at 1:15 pm

We could all be really annoying deposit min amount £5 then withdraw straight away as they get charged a transaction fee if using debit cards,also this would really piss them off loads of pointless transactions!

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