Pathetic Paddy Power
Raging at Paddy Power. I haven’t had the most profitable days 2 or 3 at Cheltenham but managed to secure a couple of 2nd place finishes with PP so I thought that this is at least better than nothing (£45 worth of refunds). 24 hours later, no sign of a refund . I decided to use live chat only to be told that my account had been restricted.
There was no email or text to warn me of this. I queried this with them and the person on live chat (who took about 5 minutes to answer each question) just kept giving me a scripted answer stating that due to trading standards they have restricted my account.
The man/woman kept saying that they would have sent me an email to warn about this but there has been absolutely nothing in my inbox or junk folder. I reiterated this but the person kept saying that they could do nothing but offer me a £10 goodwill bet.
I did not accept this due to the size difference from £45 and the principle that they should not be getting away with this.
I was previously banned from doing the bet £20, get a £10 inplay bet on the Football but there was nothing that stated they I was banned from any other offers/promotions.
I will write to IBAS but not getting my hopes up for any success, the person on live chat kept telling me to contact them, probably more because his/her manager was telling them to do this. Has anyone had any success with IBAS?
They credited me with the £10 goodwill bet but have no intention of using this as will argue that the matter is closed if I use it.