IBAS case
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Raised a case with IBAS tonight, mostly just to see what their remit is and whether you can pursue free bets not paid due to the bookie saying you’re gubbed without notification.
Bookie concerned here is sportingbet and I raised it because 1. its £50 in free bets and 2. everything the agent claimed to me on live chat was untrue.
This was on the money back second offer for Sundays racing, I managed to hit two second places. So I went on live chat because the 48 hour time frame had elapsed for free bets to be credited.
I was told I was ineligible for the offer because of a decision taken by the marketing team “some time ago”. Furthermore the only promotions I could do were ones that appeared on the page when I logged in. This was ridiculous because they emailed me on Saturday telling me about the offer on Sunday and it appeared in my promotions section too. I argued that there was no way of knowing the three races the offer applied to that day if I hadnt been emailed or seen what the races were in the T&C’s. Furthermore I got no gubbing email.
Anyway, I’m not holding out, I’ve heard IBAS are like OFGEM and OFWAT etc, i.e they are token organisations set up to make it look like the average customer has someone on their side but ultimately they have no power to do anything.
Will let you know how I get on as this is effectively a test case.
