Interbet – approx £700 out of pocket!

  • Hi all, was after some advice – recently followed a “Level up” offer with Interbet where you bet £5 for 7 days then get £50 free bet at the end. I backed / layed a football score at high odds which unfortunately came in so ended up with ~£600 bonus funds with Interbet.

    Their terms are to turn this over ten times so had to put in £6k worth of bets – I’ve now completed this (all bets at low odds as there was no minimal odds on the turnover requirements) so ended up with a very large amount in the bonus account, but after the very last qualifying bet only a small amount passed over to my real money funds leaving me around £700 out of pocket!

    After taking a good look at their T&Cs if I’m reading it correctly it does suggest any bonus winnings are capped at 3 times the amount of the initial bonus, which seems crazy to me.

    I have contacted their customer service via email (there’s no live chat) so await a response. I guess I’ll try and take it to the Independent Betting Adjudication Service (IBAS) if no joy with their customer service.

    Either way I recommend staying away from Interbet!

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    Matt
    Keymaster
    1600

    Sorry to hear this @carling_mascot.

    Interbet are one of a number of brands operated by ProgressPlay Limited and they all have terrible offer terms. For their sign up offers, they all state you need to wager any winnings 10 times and the maximum conversion is just £20. Very dangerous for matched bettors.

    I think taking it to IBAS is all you can do and I really hope you get somewhere with it.

    +1
    Carling_Mascot 20

    Thanks Matt. Annoyingly upon checking back the promotional email they sent, Gmail condensed some of the T+C’s in the viewer – including the max £20 bonus conversion comment. I am usually quite thorough checking T+C’s but this got past me.

    I’ll push ahead with the IBAS but don’t hold out much hope – mainly just wanted to warn others away from this betting group!

    +1
    Matt
    Keymaster
    1600

    Yeah absolutely, thanks for sharing.

    Let us know how you get on with the dispute.

    +0
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