Is Neteller a scam?

I began using Neteller about 3 months ago. Without warning one day they stopped me withdrawing money and demanded ID. I sent in my passport copy and a utility bill and access was duly restored. They advised that I was now verified and wouldn’t have further problems.

Today I got an email from them out of the blue saying I can no longer withdraw from or deposit to my account. They need “enhanced verification.” They’ve frozen my funds and I have no access to my own money.

I’ve tried to get hold of them on Live Chat and on the phone to no avail. WTF?

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CashedUp
Blocked

40

February 5, 2016 at 5:44 pm

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Dave_Jones 7 February 5, 2016 at 8:48 pm

I used to play a lot of poker back in the day and always used Neteller (dollar account) for all my transactions with the various casinos, never had any problems with them and always found them very helpful if I wasn’t sure about something. This was quite a few years ago though, so things may have changed.

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TITO 1 June 14, 2016 at 6:25 pm

Neteller is the biggest scam ever , they froze your account for no reason and , once you complain they said they will call you back = which never happens = AVOID NETELLER = BIG SCAMMERS = THEY WILL TAKE YOUR MONEY

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nate 0 June 14, 2016 at 10:17 pm

Another day, another @cashedup scam moan. Yawn. Do you not get tired of constantly complaining?

They’ve been in business for years and have millions of customers because they steal everyone’s money, ok….

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Venkatesh01 3 October 2, 2017 at 9:28 am

“I got my money from Neteller ($22,700 in total) after I complained to Financial Ombudsman (http://www.financial-ombudsman.org.uk/), this one you must write for sure. But they accept any complains if for 60 days your case wasn’t answered by Paysafe or wasn’t resolved into your favor. Remember to complain about your Neteller account to PAYSAFE (not Neteller) (accountenquiries@paysafe.com) since they are the parent company and have the license. Complaining to Neteller will not help.

If you want your money complain to the Financial Authorities were Paysafe and Neteller (or Skrill) are registered and you will get your money back like me. Don’t complain on Forums, they are not in charge of such problems and they will not refund you.

There is also FCA (www.fca.org.uk) were Paysafe is licensed but they cannot help you at all, only Financial Ombudsman can, but you can write to both of them just in case so they know your problem and maybe revoke the Paysafe license if many people complain about it.

If you lost your money in Skrill, it’s the same procedure, complain first to Paysafe (not Skrill) (accountenquiries@paysafe.com) and if after 60 days there is no answer or no refund, contact the Financial Ombudsman. Good luck!”

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Dave_Jones 7 October 2, 2017 at 9:59 am

Thanks for the info Venkatesh, don’t think the OP still uses this forum that post of his was made in early 2016 and I think Matt banned him from here for causing trouble.

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