Multi Account – help required

Just recieved the email below, i assume there is nothing I can do and just have to accept I have finally got caught out and its just a hit in the overall profits. What do you guys think? I assume I have no leg to stand on really..

Multiple accounts have been used from the same device
– The same bets/selections being struck on the accounts involved within seconds of each other

We are exercising our right to invoke section 1.9 of our Terms and Conditions, which state:
1.9 If there is any evidence of a series of bets, each containing the same selection having been placed by or for the same individual or syndicate of individuals, Black Type reserves the right to make such bets void, suspend relevant accounts or remove any advertised concessions. This rule applies to both settled and unsettled bets.

We are therefore voiding all bets on your account, closing your account and returning all monies deposited.

As you have already had a withdrawal processed for more than the sum of your deposits, no further withdrawals will be processed and your most recent withdrawal has been cancelled.

Complaints/Disputes:

If you wish to dispute or complain about or decision, then please see Section 11 of our Terms and Conditions which outlines our complaints/disputes policy.

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RyanB
11

July 5, 2017 at 12:52 pm

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Mr Crispy 29 July 5, 2017 at 1:15 pm

Tough break Ryan.

So both bets were placed on the same tablet?

Were all the winning bets a series of bets? If, for example, you only bet on one of the accounts and that was a big win then I would (try to) argue that section 1.9 can’t apply to that bet as it wasn’t part of a series of bets… that might be clutching at straws though.

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RyanB 11 July 5, 2017 at 1:29 pm

Yeah I messed up never been caught out before.

Probably because I was arbing, bit stupid of me really. Like I said ill just have to accept its one of those things and the overall profit ive made far exceeds this lost money.

As I can’t see myself recouping it. I do think bookies shouldn’t have that as a term regarding ‘syndicates etc’ as im sure lots of mates put the same bets on but suppose that is different.

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bbobb 21 July 5, 2017 at 1:30 pm

I suppose it depends who the accounts “belonged” to.

You could argue that you and your “wife/girlfriend/other” wanted to back the same horse at the same time.

Which site was this from?

I received an email today from Paddies about multiple accounts (in my own name)… but these were old accounts that I had lost the details for.

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RyanB 11 July 5, 2017 at 1:36 pm

Thats what I mean they put an awful lot of terms in do be able to do what they want.

I’m sure its not that uncommon that partners etc share a love of gambling etc.

But maybe just clutching at straws still

Blacktype was the bookie.

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RyanB 11 July 5, 2017 at 1:39 pm

If it makes a difference both accounts had different addresses.

So i’m sure you could blag moved in with someone for a while had to use same laptop etc.. both liked betting.

But i doubt they’d change their minds.

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RyanB 11 July 5, 2017 at 6:03 pm

So would anyone be willing to challenge this term “1.9 If there is any evidence of a series of bets, each containing the same selection having been placed by or for the same individual or syndicate of individuals, Black Type reserves the right to make such bets void, suspend relevant accounts or remove any advertised concessions. This rule applies to both settled and unsettled bets.” if so how would they go about it?

Appreciate any help cheers.

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Rob 3 July 5, 2017 at 6:07 pm

Have you got caught using the same IP address or they somehow recognized the device (by MAC address possibly???). It is quite interesting that they mentioned the word “device” itself. The only thing that comes to my mind is that you have used the same IP address. Never heard of bookies being able to recognise the device itself other than by its IP address…

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RyanB 11 July 5, 2017 at 6:16 pm

All they said same device and that bets where placed seconds apart.

To think they can keep all your money, I wonder where they draw the line. As you could have a group of mates watching the boxing for example all on the WIFI who place the same bet…this would be completely normal but could probably come foul of their terms??

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The Minister 5 July 5, 2017 at 7:01 pm

Hope you haven’t lost too much Ryan and I hope you challenge them , it’s plausible like you say that different people use a community WiFi.

Perhaps the IP address is created by both the device and the wi-fi used?? I’m not an expert but maybe there are some technical folk on here who could clarify this..

Anyway it’s a useful warning you have given about potential risks of multi accounts.

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RyanB 11 July 5, 2017 at 7:18 pm

Yeah I have nothing to lose challenging it, I just wanted everyones view on the best way to tackle it.

Well, ive never had an issue before its probably because I was arbing and won quite abit that it got flagged up.

It was quite a lot, but i’m not as gutted as I thought i’d be as I wouldn’t have near as half as much savings as I do if it wasnt for matched betting so i cant be too down.

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Col 1 July 5, 2017 at 7:26 pm

Nightmare business!

A quick and basic technical explanation for you guys…. it is not ip based, it is cookie based. IPs are changed quite regularly, if you’re on 4G your IP can change multiple times a day. The cookie that the website places on your computer/device/phone on the other hand is there until you clear your cookies.

I work in ecommerce, we use cookie info to help us define personas for our customers, how may times they visit before buying, what pages on our site they visit, it helps us be more targeted with our marketing activities. We also use it block users that use fraudulent cards, even if they create a different account and use a different email, or visit the site from a different IP.

You can clear your cookies quite easily by going into your browsers setting tab.

I hope you didn’t lose too much!

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RyanB 11 July 5, 2017 at 7:49 pm

Yeah I have no complaints really. You could see how it could screw over innocent people though logging into a friends PC if they tell you a good bet.

One of the ones i find funny is the term shared computer/office/library. As if you could be aware what 100s of other employees are doing on their computers.

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The Minister 5 July 5, 2017 at 7:56 pm

Good skills Col.

Yes , best to look at the bigger picture really when you lose money at this.

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Football 3 July 5, 2017 at 10:40 pm

The shared wifi (office, library, university etc) is an absolute joke of a ‘term’. “Sorry your winnings are void because one of the other 20,000 student at your university placed a bet that day.”

The term I find funniest is “[bookie name]’s decision is final”. As if they can just do what they want. Pretty sure that has no legal weight behind it.

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RyanB 11 July 5, 2017 at 10:57 pm

Ahaha it is amazing what you read in some of their terms & conditions and how they are allowed to stand.

But yeah just not sure how to even attempt a come back as i’ll know doubt get exactly what you said…’Sorry out decision is final and won’t be reversed’

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