Net bet woes

  • Just spent the best part of 2 hours trying to get a hold of these chancers. Just signed up this evening and deposited and bet 50. Entered promo code. Bet settled and no bonus. Anyone else have any problems with this lot. Customer services are a nightmare

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    Chappers1888 1

    Sorry just noticed I’ve posted this in new offers. All wound up! Hate it when things like this happen LOL

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    Blank 0

    I had a difficult time with then when i signed up, refused my bonus as it was a duplicate account (which it wasn’t). Argued the point and they asked for ID. Took a while but got account approved and have made loads from them since! They had a great advent calendar offer in December and occasional reload bonuses. I hit big with them a couple of times and have withdrawn over £2k, but no gubbing and no issue withdrawing. I would sick at it, they’ll get back to you, just might take a but longer than done of the others.

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    Blank 0

    Also, I always dealt with them via email, and got replies at like 4am, presumably they’re CS is based somewhere asia

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    Chappers1888 1

    No chat facility so called them. London number then given the option for English or Spanish! Held for quarter of an hour then gave up. Waiting reply from e mail but even that took ages to load. Grrrrrrr

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    Alboy 0

    As above i took them to the cleaners over Christmas and they have never placed any restrictions on me.
    Once i had verified my account with documents they were fine.

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    Chris 24

    My only issue with them is their crappy odds, makes rolling over deposits difficult as you have to take bigger hits.

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    Blank 0

    I agree that generally the odds are poor, although I’ve managed to find good value on a few horses for rollover purposes, took a lot of searching though!
    I once had a £300 rollover to do with them, 10 mins before the off and the favourites price was shortening rapidly on the exchange buy Netbet hadn’t changed their price to match, got all £300 on a massive arb, took £50profit as part of ytr rollover!
    I was sure it would be the end of my account but no, still going strong!

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    Chappers1888 1

    Well. Just received an e mail from them asking for…..an e mail back. Thank god my £50 qualifier lost and landed in the exchange!

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    Pavlon 3

    There is a chat facility. Click on the Help Centre in the top right, then it gives you a chat option.

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    Chappers1888 1

    Another 45 min. Waiting on phone to no avail. Worst customer service I’ve encountered in a bookmaker (and there’s been some) I found a chat facility thanks to Pavlon but I had to change Web browser to get it. Hooray ! Was contact finally going to be made! Your kidding. “Our agents are not available at the moment” and all this ladies and gentlemen to secure a £25 free bet!
    If only I’d known.

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