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NetBet: SIMILARITIES BETWEEN ACCOUNTS

  • I’ve always been very wary of using NetBet because I just get a bad feeling about them. When I first joined them last year they asked for ID and that was duly verified. I’ve never had to withdraw anything until now though. I stupidly decided to ignore my gut feeling about them and took up a couple of their EURO offers. I put through a withdrawal last night. This morning two emails from them.

    The first one asks me for ID and address proof (despite the fact they already received this and verified it in March 2015) before their “payment agent” can send through my money.

    The second email says:

    “While reviewing the withdrawal you registered on player account XXX, we noticed that you share common personal data with account XX.

    To process your winnings in security, please provide us with an explanation regarding the similarities encountered between the two accounts. We look forward to your reply.”

    I don’t multi account at all. The person whose user name and name they’ve provided in their email sounds like they’re not even of the same gender as me.

    What a piss-take. It doesn’t sound like they have any intention of paying me back my money.

    +0
    CashedUp
    Blocked
    49
    June 12, 2016 at 11:00 am

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    Pavlon 3 June 12, 2016 at 11:22 am

    Hmm, that’s odd. I was a little wary of them when I first signed up, even more so when I won a grand on my account with them, but didn’t have any problems withdrawing. Do they mention what the similarities are between you and this other person’s account? You’ve done nothing wrong, so you have nothing to worry about.

    +0
    CashedUp
    Blocked
    49 June 12, 2016 at 11:40 am

    Everything they’ve said is in the email I cut and pasted here. What a PITA, eh? i’m on the phone to them but been on hold for 55 minutes. All their “operators are currently busy”.

    +0
    Pavlon 3 June 12, 2016 at 11:53 am

    Maybe they’re just trying to catch you out then. How can you possibly explain the similarities if all you know about the other account is their name? Once you’ve withdrawn your funds, you should write a strongly worded email to them, explaining you’re going to complain to the gambling commission. You might get a free bet, or they might rethink their procedures

    +0
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