Strange Live Chat with William Hill

  • this is a cut + paste of a conversation with William Hill today:

    Alvin G.: Thank you for waiting. Upon checking, I can confirm that there is a Sports betting restriction on your account. I am sorry to inform you that a decision to limit your stake in all sports has been done by William Hill management.
    Alvin G.: This was carried out after a thorough investigation of your previous transactions, leading our traders to regulate the amount of stake you can place on our website.
    Alvin G.: Unfortunately our Trading Department have taken a decision to restrict your business on Sports and that is why you have been receiving lower stakes and are unable to place any larger bets. However, this restriction is only for Sports betting market. It does not affect your ability to enjoy other William Hill products such as Vegas, Poker, Bingo, Games, and Casino.

    The thing is, I’ve never had any problems placing “larger bets.” There’s also no mention in his little speech of being ineligible for offers. So what is this?

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    CashedUp
    Blocked
    49

    Alvin G.: The decision was made on 9/05/2016. Our trading department continually monitors accounts and are responsible for acting in the best interests of the business. Having performed a review of your account, they have made a conscious decision that it is no longer economically viable to accept your desired level of business, explaining the reduced staking opportunities you have experienced.

    I’ve received several free bets since 9th May 2016.

    +0
    FoG_BLoG 60

    It’s just a stake restriction then. Nobody knows how they work and why some ppl get restricted one way some another way.

    Anyway it still looks like your good to go with the free bets so long as the stake restrictions aren’t so severe that you can’t get 20 on a long shot horse for free bet extraction…

    +0
    CashedUp
    Blocked
    49

    Thanks Fog. The guy on Live Chat said “I doubt you will be able to get any free bets” but he’s kind of talking about his arse. I’m definitely able to place bets of up to £25, not tried to go any higher lately. I went through a phase where I kept winning horses at long odds so that may have triggered this stake restriction.

    +1
    eggman 1

    I was restricted today from acca ins, 2nd place refunds, BOG, anything worth having basically. Had my account for about 10 years, the first 9.5 of which were just as a regular punter before I discovered MB. Crying into my beer as a type…

    +0
    The Minister 5

    I got a similar email eggman , at least it wasn’t personal! Just figured the Accas too.

    +0
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