Betway warning

  • Hi all,

    I’m not sure if this is me being daft or worthy or everyone being aware but I recently got restricted from bonuses/refunds and can’t get a bet on any kind of boost. I had approx £800 in my Betway account and had withdrawn £100 before getting the restriction email. My displayed balance was then obviously reduced by £100 as you would expect.

    I then received the following email:

    ‘Congratulations on your recent win at Betway sports and we hope that your luck continues.

    As you made use of our free promotional, we would like to remind you that your withdrawal is subject to our free promotional offer T&C’s.

    5.6 Withdrawal Limits on Free Promotional Offers

    Betway reserves the right to limit withdrawals from any Bingo Bonus (Bbz) / Free Tickets/ Free Bonus / Free Bet / Free Casino Spins added to a Customer’s account up to the value of £/$/€50. This limit will apply should the Bingo Bonus (Bbz) / Free Bonus / Free Bet / Free Casino Spins be granted with no deposit needing to be made on the account, unless specifically stated otherwise in the terms of the promotional offer.

    We are very excited to confirm that your withdrawal amount of £50 is on its way to you. While you are on this winning streak be sure to make use of our next amazing promotional offer.

    If you need any assistance please feel free to contact our friendly help desk. We are available 24 hours a day, 7 days a week for your convenience.

    Kind regards,

    The Betway Team’

    My balance is still £100 down and I have just received £50 into my Paypal account meaning in my eyes they have stolen £50. My balance was obviously made up of a variety of things, mostly from winning regular bets while trying to hit the 2nd place refunds. When I was withdrawing I’m 99% certain I would have noticed if my ‘withdrawable balance’ was different to my actual balance and I can now see that they are definitely displaying the same figure. When you withdraw, there is obviously a box to tick confirming that T&Cs have been read and these don’t mention anything to do with the above, although the above is in their main T&Cs. I also received no warning when making the withdrawal that this would be the case.

    I have no idea what part of my balance would be from any promotions and how they could possibly decide that as I’ve obviously put on numerous bets since and it’s not as though I’m involved in a Bet 365 style initial bonus where I need to turnover 5x the deposit or anything like that.

    So, apologies for the long post but I’m wondering if anyone has any knowledge of this? I will obviously got on live chat but thought I’d ask her first in case anyone has any advice.

    Thanks in advance.

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    pebblehead 0

    Coral do the same with their casino bonuses so watch how you step if you get free spins and win a few pence, because you wont be able to withdraw until wagered some ridiculous amount your own balance..

    Absolute scam in the highest order…I posted bad review on Betway while back on Trustpilot, sometimes a rep gets back…You need to talk to someone higher up the ladder than the CS.
    They tend to close accounts so you can’t log in, so make sure you get all the details, history etc now…

    +0
    betman 40

    I expect they mean the 8p needs rolling over or busting out first, rather than nobody can ever win more than £50. Although pretty sure I was showing a small loss when gubbed and restricted to nothing.

    Even then you’d have had to hit a couple fluke 20-1 winners first up to make this scenario even possible. So I suspect someone has got a bit confused.

    +0
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