Withdrawal Issues 138.com & 12 bet

Hahaha , updating the ‘Profit Log’ …

I’m sure it won’t hurt Matt to update some imaginary numbers 😉

Also been hit with this. Had 478 in 12 bet and 200 in 138.

Do we have any recourse or is that it? Money gone. Whilst they still operate.

Jenningsbet is part of that group, looks like they think they have just caught the matched betters according to there boss…

https://www.iomtoday.co.im/news/isle-of-man-news/isle-of-man-online-gaming-boss-talks-of-unusual-activities-during-racing-festival-1-7830189

Anyone got there deposits back? Ive got 20£ in bet138 just put it on aload of multi punts today and all winning tempted to make a withdrawal see if i get it as ive never matched bet on the site :/

Garth Kimber looks like such a wanker. I didn’t sign up to any of the websites concerned, but the whole thing makes me despise the companies and their senior directors. All I can say is… the gambling commission better side with punters. The bookmakers are using you as scapegoats for their poor performance over Cheltenham. The fact that they’re revoking winnings from bets made with deposited cash is actually illegal – I wouldn’t be surprised if directors of the company are prosecuted (assuming the commission doesn’t side with them). At least the market will punish them in the long run as their (already poor) reputation is ruined.

Punters should unite and take this all the way.
A full and detailed investigation needs to be undertaken.

I’ve never held accounts with the bookies in question and haven’t been affected.

I hope there’s some action over this though because it just doesn’t seem right. What this business is essentially saying is it’s fine for punters to assume all liability and risk, and any risk outside of the liability they’re comfortable with can be voided at the click of a finger.

I know they’re a business, but they should know the economics of the betting market and should have plenty of info to draw on to manage their liability (more so than 99% of punters).

None of the reputable bookies have done this and their actions just scream inexperienced/amateur/questionable bookmaker.

Email I received from them..I had an account but didnt use them of Cheltenham.

Dear Valued Player,

We are writing to you as one of our valued customers in light of some recent press reports following our recent Cheltenham Festival offers in order to clarify the situation.

As a brand we are always aiming to reward and incentivise genuine customers such as yourself, however in order to protect ourselves from abuse we have in place a comprehensive list of terms and conditions so we can prevent abuse from those that we believe are trying to take advantage solely from our promotions. During the festival period we received unprecedented traffic, the majority of which was from genuine customers such as yourself. However we also received a high volume of multiple accounts and bonus abuse, contrary to our terms and conditions. As a result we had to undergo a comprehensive review of all activity over the Cheltenham week, this involved suspending payments during the review, unfortunately this affected some genuine customers and for this we offer our sincere apologies and hope we can rely on your understanding if this did affect you.

The process we took resulted in accounts that were deemed in contradiction of our terms and conditions had their accounts suspended and subsequently closed and all their transactions reversed both for winners and losers.

Thank you for your continued support and understanding on the matter.

Yours Sincerely

Head of Operations